Reference Service

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Reference Service

Reference Service [Pdf/ePub] eBook ISBN-10: 9780706986426
Author: Krishan Kumar
Publisher: Vikas Publishing House
File Size: 923 KB
File Format: Pdf
Read Count: 351480

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Reference Service by Krishan Kumar Book Resume:

The Fifth edition has been thoroughly revised and updated keeping in view the new developments and appearance of new significant reference sources. Some new readings have also been added to bring further readings. This work not only describes the various aspects of reference service such as functions, methods, principles theories, practices, problems, but also provides an overview of available significant reference books, dictionaries, encyclopedias, yearbooks, bibliographies, union catalogues, almanacs, directories, etc.

Research, Reference Service, and Resources for the Study of Africa

Research, Reference Service, and Resources for the Study of Africa [Pdf/ePub] eBook ISBN-10: 1135797005
Author: Linda S Katz
Publisher: Routledge
File Size: 716 KB
File Format: Pdf
Read Count: 7169287

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Research, Reference Service, and Resources for the Study of Africa by Linda S Katz Book Resume:

Experts present proven methods and techniques for studying about or in Africa! Research, Reference Services, and Resources for the Study of Africa helps you steer clear of washouts, cave-ins, and dead ends on the road to successful research on—or in—Africa. This one-of-a-kind research guide presents practical solutions to frequently occurring problems in the study of Africa, including Internet accessibility problems, errors that will affect a “known item” search, the imposition of colonial legacy, and dealing with gender and class bias. Unlike most references on Africa that concentrate on collection development, this unique book focuses on the study of Africa, making it a must-have for academic librarians, Africanist scholars, and Africana librarians. Specialists, generalist librarians, and end users all depend on tools designed to provide access to information in libraries and on the web including OPACs databases, and search engines. In this book, these tools, research methods, and the accessibility of information on Africa are examined, offering students and professionals a thorough guide to the most successful researching route. Research, Reference Services, and Resources for the Study of Africa provides assistance in the research process according to a variety of categories including: evaluating OPACs and similar databases for known-item searching using keywords, subject headings, bias, indexing, full-text searching, terminology, cataloguing, user-centered information services, and other search strategies to find what you are looking for using Internet resources to your advantage using the partnerships between the U.S. and African libraries and scholarly institutions to help improve information access using techniques for reference librarians to act as a force increasing women’s roles in the study of Africa and much more! Research, Reference Services, and Resources for the Study of Africa offers all the information necessary to avoid research hang-ups that affect the study of Africa, and the necessary information to pass these skills on to students.

Evaluation of Reference Services

Evaluation of Reference Services [Pdf/ePub] eBook ISBN-10: 1317951271
Author: Linda S Katz
Publisher: Routledge
File Size: 1713 KB
File Format: Pdf
Read Count: 2514326

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Evaluation of Reference Services by Linda S Katz Book Resume:

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.

Reference Services and Media

Reference Services and Media [Pdf/ePub] eBook ISBN-10: 1317789687
Author: Linda S Katz
Publisher: Routledge
File Size: 1800 KB
File Format: Pdf
Read Count: 8906897

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Reference Services and Media by Linda S Katz Book Resume:

Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.

Implementing an Inclusive Staffing Model for Today's Reference Services

Implementing an Inclusive Staffing Model for Today's Reference Services [Pdf/ePub] eBook ISBN-10: 0810891298
Author: Julia K. Nims,Paula Storm,Robert Stevens
Publisher: Rowman & Littlefield
File Size: 1410 KB
File Format: Pdf
Read Count: 6685596

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Implementing an Inclusive Staffing Model for Today's Reference Services by Julia K. Nims,Paula Storm,Robert Stevens Book Resume:

Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. In Implementing an Inclusive Staffing Model for Today's Reference Services, Nims, Storm, and Stevens describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked.

Assessing Information Needs: Managing Transformative Library Services

Assessing Information Needs: Managing Transformative Library Services [Pdf/ePub] eBook ISBN-10: 1591587980
Author: Robert J. Grover Professor Emeritus,Roger C. Greer,John Agada
Publisher: ABC-CLIO
File Size: 681 KB
File Format: Pdf
Read Count: 3322139

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Assessing Information Needs: Managing Transformative Library Services by Robert J. Grover Professor Emeritus,Roger C. Greer,John Agada Book Resume:

Based on a tested model for community analysis, this book offers a guide to the management of client-centered transformative information services that can be applied in any type of library or information agency. • A case study of a community analysis for a county library system, illustrating how the model can be applied • 13 tables presenting information collected from the case study • Several graphic models, presented and described • References at the end of each chapter • A bibliography at the end of the book

Reference Services for the Unserved

Reference Services for the Unserved [Pdf/ePub] eBook ISBN-10: 131774005X
Author: Linda S Katz
Publisher: Routledge
File Size: 874 KB
File Format: Pdf
Read Count: 9378874

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Reference Services for the Unserved by Linda S Katz Book Resume:

New recognition within society of previously unserved populations has created the need for librarians to also recognize these groups and to find ways to serve them equally. Reference Services for the Unserved provides information, guidance, and inspiration to library professionals in their work with previously unserved populations so that these persons may be absorbed into the larger, served population groups. It helps librarians adjust to making accommodations for these new user groups, recognizing that many people in these populations have very specific needs and bring with them some specific limitations in their abilities to take advantage of existing library services. The Americans with Disabilities Act (ADA) has transformed the lives of disabled and challenged people by mainstreaming disabled children in public schools, moving mentally and developmentally disabled people into community-based residences and workshops, providing services to disabled college students, and enhancing workplace accommodations. At the same time, the ADA has presented new challenges for the library community. Reference Services for the Unserved guides library professionals in meeting these new challenges by bringing together research and descriptions of several successful attempts to meet the information needs of previously unserved populations. In guiding library professionals and administrators in effectively serving currently unserved populations, authors in Reference Services for the Unserved tell readers how to: approach services for patrons with mental illness--examines issues of behavior “inappropriate in the situation” and ways for librarians to understand this behavior in order to carry out their professional objectives of providing access to information, improving quality of life, and meeting the legal mandates of the ADA. address the needs of disabled students in the academic library--recognizes that the information needs of disabled students are not different from those of traditional students; the differences are in means of access, overcoming barriers to access, and the need for adaptive technologies and techniques. meet the information needs of battered women--suggests ways library professionals can better assist individual battered women, social service providers, and public policy or decision-makers. integrate technology into the library setting--focuses on people with severe and persistent mental illness (the improvement of access to information sources on behalf of people with cognitive disorders whose ability to process text-based information is impaired) and reports on the use of computer-aided instruction (CAI) and multimedia technology to meet their information needs. develop or upgrade services to patrons with special needs--a bibliography of useful material for guidance. Combined with strong administrative support, the information in Reference Services for the Unserved provides a strong foundation for making positive and effective changes to better accommodate disabled and challenged patrons. Library professionals and administrators and students of library and information sciences will find it a necessary guide in their attempts to provide effective and quality services to all patrons.

Reference Services and Technical Services

Reference Services and Technical Services [Pdf/ePub] eBook ISBN-10: 1000759059
Author: Gordon Stevenson,Sally Stevenson
Publisher: Routledge
File Size: 327 KB
File Format: Pdf
Read Count: 8944171

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Reference Services and Technical Services by Gordon Stevenson,Sally Stevenson Book Resume:

This book, first published in 1984, analyses the provision of more effective library service by relying more heavily on collaboration between reference and technical services librarians.

Digital reference services in academic libraries

Digital reference services in academic libraries [Pdf/ePub] eBook ISBN-10: 9831009797
Author: Wan Ab Kadir Wan Dollah
Publisher: The University of Malaya Press
File Size: 1092 KB
File Format: Pdf
Read Count: 1613686

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Digital reference services in academic libraries by Wan Ab Kadir Wan Dollah Book Resume:

Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.

Library Users and Reference Services

Library Users and Reference Services [Pdf/ePub] eBook ISBN-10: 1136588094
Author: Linda S Katz
Publisher: Routledge
File Size: 1451 KB
File Format: Pdf
Read Count: 5194776

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Library Users and Reference Services by Linda S Katz Book Resume:

This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Digital Reference Services

Digital Reference Services [Pdf/ePub] eBook ISBN-10: 1317951662
Author: Linda S Katz
Publisher: Routledge
File Size: 1747 KB
File Format: Pdf
Read Count: 305977

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Digital Reference Services by Linda S Katz Book Resume:

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

Manufacturing Systems and Industry Application

Manufacturing Systems and Industry Application [Pdf/ePub] eBook ISBN-10: 3038136107
Author: Yan Wen Wu
Publisher: Trans Tech Publications Ltd
File Size: 1619 KB
File Format: Pdf
Read Count: 4064677

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Manufacturing Systems and Industry Application by Yan Wen Wu Book Resume:

The 2011 International Conference on Materials Engineering for Advanced Technologies was held on May 5-6, 2011, in Singapore. The objective of the conference was to bring together researchers from academia and industry, as well as end-users, in order to share ideas, problems and solutions related to the multifaceted aspects of Materials Engineering for Advanced Technologies. The resultant timely overview will be appreciated by anyone involved in these fields. Volume is indexed by Thomson Reuters CPCI-S (WoS).

Legislative Reference Services and Sources

Legislative Reference Services and Sources [Pdf/ePub] eBook ISBN-10: 1317939115
Author: Kathleen Low,Peter Gellatly
Publisher: Routledge
File Size: 1936 KB
File Format: Pdf
Read Count: 9676940

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Legislative Reference Services and Sources by Kathleen Low,Peter Gellatly Book Resume:

Here is the first introductory guide to all aspects of providing legislative reference services. Unlike special libraries which deal with one specific discipline, legislative reference bureaus must deal with a full spectrum of subject areas and meet the unique needs of elected and appointed officials and their staffs. This guide helps librarians find the best current resources and services to answer the varied demands for information typical of legislative reference libraries. Legislative Reference Services and Sources facilitates the work of legislative librarians and makes them confident so that they can supply legislators and their staffs with the information needed to effectively examine, draft, or enact legislation of benefit to the public. No other book on the market provides such a comprehensive overview of legislative reference services. Author Kathleen Low acquaints librarians with over 100 sources useful in responding to information requests from legislators. A wide range of valuable topics are covered that will help legislative reference librarians meet the information demands of legislators and lawmakers including: an overview of essential reference services needed by legislators and their staffs specific protocols and forms of etiquette to observe when promoting services to elected and appointed officials over 100 frequently consulted titles in legislative references the usefulness of online resources how to recognize special services and sensitivity warranted by patrons and the services and responses to expect in return Legislative Reference Services and Sources addresses the legislative reference services commonly provided, promotion of services, the librarian/client relationship, client expectations, the ethics of responding to certain requests, and the core resources used in legislative reference requests. It is an invaluable tool for beginning level legislative librarians, public services librarians, and state and federal agency librarians who need an introduction to this unique type of information service.

Reading and the Reference Librarian

Reading and the Reference Librarian [Pdf/ePub] eBook ISBN-10: 9780786480456
Author: Juris Dilevko,Lisa Gottlieb
Publisher: McFarland
File Size: 589 KB
File Format: Pdf
Read Count: 7563239

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Reading and the Reference Librarian by Juris Dilevko,Lisa Gottlieb Book Resume:

Reference librarians are no longer expected to know much about the information they find; they are merely expected to find it. Technological competency rather than knowledge has become the order of the day. In many respects, reference service has become a matter of typing search terms into a library's online catalog or a web search engine and providing the patron with the results of the search. Calling for a re-intellectualization of reference librarianship, this book suggests another approach to providing quality reference service--reading. The authors surveyed both academic reference librarians and public library reference personnel in the United States and Canada about their reading habits. From the 950 responses, the authors present findings about the extent to which librarians read newspapers, periodicals, fiction and nonfiction, and recount and analyze stories about how reading has made them better librarians. The authors also report that North American professors in the humanities and social sciences believe that the best reference librarians are those who have wide-ranging, subject-based knowledge as opposed to the type of process-based, functional knowledge that is increasingly dominating the curricula of many Library and Information Science programs.

International Aspects of Reference and Information Services

International Aspects of Reference and Information Services [Pdf/ePub] eBook ISBN-10: 1000757706
Author: Bill Katz,Ruth A. Fraley
Publisher: Routledge
File Size: 1959 KB
File Format: Pdf
Read Count: 1401145

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International Aspects of Reference and Information Services by Bill Katz,Ruth A. Fraley Book Resume:

This book, first published in 1987, is a stimulating and informative appraisal of the international librarianship scene and the reference service function. Experts discuss how international reference services can be improved to facilitate true exchange of information around the world. They look squarely at problems and provide answers to a host of pertinent questions, such as information counselling and policies, reference services and global awareness, integrating a central reference international studies program, and more.

Handbook of Library Training Practice and Development

Handbook of Library Training Practice and Development [Pdf/ePub] eBook ISBN-10: 1317123999
Author: Alan Brine
Publisher: Routledge
File Size: 864 KB
File Format: Pdf
Read Count: 8996261

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Handbook of Library Training Practice and Development by Alan Brine Book Resume:

Librarians must now work at a different level from that required 20 years ago, but the training available is not always appropriate or accessible to all. The authors of this volume have responded to this significant and continuing change within the profession by offering a much-needed guide to best practice for staff training and development in library and information work. This handbook addresses new aspects of service provision both in the UK and abroad, and provides an up-to-date review of the current developments that are becoming increasingly important to librarians through the influence of the electronic age and the widening of areas of professional involvement. The Handbook of Library Training Practice and Development will be invaluable to those responsible for the development of staff and line managers as well as providing a crucial insight into the information profession for anyone new to this career path or looking to develop their knowledge within it.

Reference and Information Services: An Introduction, 5th Edition

Reference and Information Services: An Introduction, 5th Edition [Pdf/ePub] eBook ISBN-10: 1440836973
Author: Linda C. Smith,Melissa A. Wong
Publisher: ABC-CLIO
File Size: 1492 KB
File Format: Pdf
Read Count: 3390853

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Reference and Information Services: An Introduction, 5th Edition by Linda C. Smith,Melissa A. Wong Book Resume:

Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

Becoming a Digital Library

Becoming a Digital Library [Pdf/ePub] eBook ISBN-10: 0203913167
Author: Susan J. Barnes
Publisher: CRC Press
File Size: 1245 KB
File Format: Pdf
Read Count: 6506994

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Becoming a Digital Library by Susan J. Barnes Book Resume:

This excellent reference traces the construction and maintenance of the digital collections and services that have been available day in and day out to users worldwide for more than a decade. It examines applicable guidelines for any library looking to build and manage systems, conduct and evaluate projects, and scout new directions for mainstreaming and hybridizing the building of a digital library. Including contributions from seasoned experts in specializations such as staffing, collection development, and technology project management for digital libraries, Becoming a Digital Library discusses the techniques for finding and training the right people to build a digital library.

From Past-Present to Future-Perfect

From Past-Present to Future-Perfect [Pdf/ePub] eBook ISBN-10: 1134753780
Author: Linda S Katz
Publisher: Routledge
File Size: 1600 KB
File Format: Pdf
Read Count: 257307

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From Past-Present to Future-Perfect by Linda S Katz Book Resume:

Explore a compilation of reference service works by Charles A. Bunge, a leader in the field! This informative and delightful book highlights the contributions of Charles A. Bunge to the literature on reference service. From Past-Present to Future-Perfect: A Tribute to Charles A. Bunge and the Challenges of Contemporary Reference Service offers reference librarian professionals the reprints of selected articles by Charles Bunge, bibliographies of his published work, and original articles that draw on Bunge’s values and ideas in assessing the present and shaping the future of reference service. Through this guide, you will explore four categories of Bunge’s work, which include measuring the effectiveness of reference service, the reference environment, reference sources, and reflecting on the past and future of reference work. This important book will assist you in creating and maintaining an effective and ethical reference service that will help patrons find the materials they need. With From Past-Present to Future-Perfect, you will gain access to some of Bunge’s most important articles on the reference environment. Some of the helpful reference service information you will examine includes: ways of putting joy back into reference work to counteract the situation of low morale among practicing reference librarians discussions on the challenge of continual learning for reference librarians and strategies for updating knowledge and skills understanding and organizational strategies for handling stress in the library workplace exploring the realm of an ethical reference practice and how a reference librarian should act or behave in providing reference services peer coaching programs for reference librarians to assist the learning and sharing of knowledge among colleagues organizing electronic reference sources assisting patrons with their reference questions using technology in the reference environment Thorough and comprehensive, this excellent resource explores the changes that have occurred in reference and information resources, and techniques for setting goals and objectives for your reference department. From Past-Present to Future-Perfect looks at the exciting and challenging world of reference librarianship and gives you valuable insights and ideas on how to improve and update your reference department.

Library Organization

Library Organization [Pdf/ePub] eBook ISBN-10: 0706990323
Author: Krishan Kumar
Publisher: Vikas Publishing House
File Size: 829 KB
File Format: Pdf
Read Count: 9429405

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Library Organization by Krishan Kumar Book Resume:

This book gives an overview of the subject covering different topics such as different types of libraries, public library movement in India, UK and USA; library legislation; library cooperation; library associations and other organizations, librarianship as a profession; censorship and copyright and laws of library science. The book has been written primarily to meet the requirements of students preparing for Library Science/ Library and Information Science/Documentation diplomas and Degrees (Bachelor of Library Science/and Diploma in Library Science. It will also be found useful by practising librarians.