Library Users And Reference Services

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Library Users and Reference Services

Library Users and Reference Services [Pdf/ePub] eBook ISBN-10: 1136588094
Author: ,
Publisher: Routledge
File Size: 630 KB
File Format: Pdf
Read Count: 6630882


Library Users and Reference Services by , Book Resume:

This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

IM and SMS Reference Services for Libraries

IM and SMS Reference Services for Libraries [Pdf/ePub] eBook ISBN-10: 1555707823
Author: Amanda Bielskas,Kathleen M. Dreyer
Publisher: American Library Association
File Size: 1494 KB
File Format: Pdf
Read Count: 9252878


IM and SMS Reference Services for Libraries by Amanda Bielskas,Kathleen M. Dreyer Book Resume:

This manual offers insightful information on the technological aspects of providing an SMS and IM service, as well as how to create a training programme for librarians and how to build an internship programme to expand the service.

An Introduction to Reference Services in Academic Libraries

An Introduction to Reference Services in Academic Libraries [Pdf/ePub] eBook ISBN-10: 1136802487
Author: Elizabeth Connor
Publisher: Routledge
File Size: 1719 KB
File Format: Pdf
Read Count: 6870228


An Introduction to Reference Services in Academic Libraries by Elizabeth Connor Book Resume:

An introductory text on various aspects of reference services—that requires your students to think! An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. An Introduction to Reference Services in Academic Libraries is a valuable teaching resource that helps college teachers to move beyond traditional passive learning to more effective active learning. Each chapter’s interest-sparking activities and questions challenge students to dynamically search out solutions to specific problems. The text takes a broad, informative—and at times amusing—look at the foundations of reference services, using the uniquely creative activities and questions to make difficult topics such as virtual reference services, relational reference, academic portfolios, and reference cost calculators easy to learn. The book is thoroughly referenced, and many chapters include charts and special activities to help spark student engagement in the learning process. Over thirty tables and figures make complex information easy to access and understand. An Introduction to Reference Services in Academic Libraries includes discussions on: virtual information literacy tutorials the minimal and maximal models of reference functions—and the smooth transition to the triage model marketing strategies to attract male faculty the reference desk as impediment to accessibility relational reference virtual reference—including instant messaging and software issues guidance, assistance, and instruction of students reference assistance, outreach, and instructions maintaining high quality service—while maximizing the time of reference librarians collection development policies evaluating reference costs diversity librarians ranking on level with faculty positions the importance—and development—of teaching portfolios unusual library patrons and more! An Introduction to Reference Services in Academic Libraries is a stimulating teaching resource that is perfect for library school students, entry-level academic librarians, library support staff, mid-career librarians new to academic libraries, and library school faculty.

Libraries for Users

Libraries for Users [Pdf/ePub] eBook ISBN-10: 1780630514
Author: Luisa Alvite,Leticia Barrionuevo
Publisher: Elsevier
File Size: 1242 KB
File Format: Pdf
Read Count: 1030450


Libraries for Users by Luisa Alvite,Leticia Barrionuevo Book Resume:

This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools. Studies the role of the university library in the new educational environment of higher education Rethinks libraries in academic context Redefines roles for academic libraries

The Academic Library and Its Users

The Academic Library and Its Users [Pdf/ePub] eBook ISBN-10: 1351895273
Author: Peter Jordan
Publisher: Routledge
File Size: 1215 KB
File Format: Pdf
Read Count: 9697123


The Academic Library and Its Users by Peter Jordan Book Resume:

The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.

Managing and Adapting Library Information Services for Future Users

Managing and Adapting Library Information Services for Future Users [Pdf/ePub] eBook ISBN-10: 1799811182
Author: Osuigwe, Nkem Ekene
Publisher: IGI Global
File Size: 549 KB
File Format: Pdf
Read Count: 3915510


Managing and Adapting Library Information Services for Future Users by Osuigwe, Nkem Ekene Book Resume:

Information in today’s modernized world has become much more attainable with the use of technology. A resource that has fallen victim to this are library services. What was once a staple of knowledge and communication has failed to keep pace with recent advancements in information service providers. Library practitioners need to learn how to manage change, build influence, and adapt their services to remain relevant within local communities. Libraries can continue to play a key role in future aspects of information provision, but proper research is a necessity. Managing and Adapting Library Information Services for Future Users is a collection of innovative research that encapsulates practices, concepts, ideas, and proposals that would chart pathways for libraries of all types to envision and understand how to thrive and remain relevant in the competitive information provision environment. It is expected to motivate librarians and information scientists to probe further into how libraries would better serve user communities of the 21st century who have options of accessing information from sources other than from libraries. While highlighting topics including artificial intelligence, human design thinking, and alternative finance, this book is ideally designed for librarians, information specialists, architects, data scientists, researchers, community development practitioners, policymakers, faculty members, and students seeking current research on emerging advancements in library optimization.

Digital reference services in academic libraries

Digital reference services in academic libraries [Pdf/ePub] eBook ISBN-10: 9831009797
Author: Wan Ab Kadir Wan Dollah
Publisher: The University of Malaya Press
File Size: 1078 KB
File Format: Pdf
Read Count: 2405583


Digital reference services in academic libraries by Wan Ab Kadir Wan Dollah Book Resume:

Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.

E-Reference Context and Discoverability in Libraries: Issues and Concepts

E-Reference Context and Discoverability in Libraries: Issues and Concepts [Pdf/ePub] eBook ISBN-10: 1613503091
Author: Polanka, Sue
Publisher: IGI Global
File Size: 1714 KB
File Format: Pdf
Read Count: 3951892


E-Reference Context and Discoverability in Libraries: Issues and Concepts by Polanka, Sue Book Resume:

Examines the issues of reference context and discoverability in school, public, and academic libraries, as well as within the reference publishing community.

Critical Librarianship

Critical Librarianship [Pdf/ePub] eBook ISBN-10: 1839094842
Author: Samantha Schmehl Hines,David Ketchum
Publisher: Emerald Group Publishing
File Size: 1951 KB
File Format: Pdf
Read Count: 5239047


Critical Librarianship by Samantha Schmehl Hines,David Ketchum Book Resume:

This book offers a timely mix of thought-provoking chapters bringing together national and global studies on critical librarianship, and conveying the kind of research which current library managers and researchers need, mixing theory with a good dose of pragmatism.

Library User Metaphors and Services

Library User Metaphors and Services [Pdf/ePub] eBook ISBN-10: 3110418568
Author: Carl Gustav Johannsen
Publisher: Walter de Gruyter GmbH & Co KG
File Size: 1576 KB
File Format: Pdf
Read Count: 7553986


Library User Metaphors and Services by Carl Gustav Johannsen Book Resume:

How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.

Reference Services and Media

Reference Services and Media [Pdf/ePub] eBook ISBN-10: 1317789679
Author: Linda S Katz
Publisher: Routledge
File Size: 1755 KB
File Format: Pdf
Read Count: 2587938


Reference Services and Media by Linda S Katz Book Resume:

Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.

Reference and Information Services

Reference and Information Services [Pdf/ePub] eBook ISBN-10: 0838917062
Author: Kay Ann Cassell,Uma Hiremath
Publisher: American Library Association
File Size: 912 KB
File Format: Pdf
Read Count: 1128257


Reference and Information Services by Kay Ann Cassell,Uma Hiremath Book Resume:

As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.

Reading and the Reference Librarian

Reading and the Reference Librarian [Pdf/ePub] eBook ISBN-10: 9780786480456
Author: Juris Dilevko,Lisa Gottlieb
Publisher: McFarland
File Size: 1442 KB
File Format: Pdf
Read Count: 1320970


Reading and the Reference Librarian by Juris Dilevko,Lisa Gottlieb Book Resume:

Reference librarians are no longer expected to know much about the information they find; they are merely expected to find it. Technological competency rather than knowledge has become the order of the day. In many respects, reference service has become a matter of typing search terms into a library's online catalog or a web search engine and providing the patron with the results of the search. Calling for a re-intellectualization of reference librarianship, this book suggests another approach to providing quality reference service--reading. The authors surveyed both academic reference librarians and public library reference personnel in the United States and Canada about their reading habits. From the 950 responses, the authors present findings about the extent to which librarians read newspapers, periodicals, fiction and nonfiction, and recount and analyze stories about how reading has made them better librarians. The authors also report that North American professors in the humanities and social sciences believe that the best reference librarians are those who have wide-ranging, subject-based knowledge as opposed to the type of process-based, functional knowledge that is increasingly dominating the curricula of many Library and Information Science programs.

Implementing Virtual Reference Services

Implementing Virtual Reference Services [Pdf/ePub] eBook ISBN-10: 1555708994
Author: Beth C. Thomsett-Scott
Publisher: American Library Association
File Size: 504 KB
File Format: Pdf
Read Count: 1963245


Implementing Virtual Reference Services by Beth C. Thomsett-Scott Book Resume:

Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.


Publisher: PHI Learning Pvt. Ltd.
File Size: 1906 KB
File Format: Pdf
Read Count: 9202872



Reference and information services are considered an important activity of a modern library. This comprehensive and student-friendly book discusses in detail different types of information and reference sources and services, such as encyclopaedias, directories, yearbooks, dictionaries, geographical sources, biographical sources, statistical sources and handbooks. The book is organised into four parts. Part I deals with various types of information sources such as documentary and non-documentary sources. Part II discusses different types of reference services, organisation of reference section and the role of the librarian in the digital age. Part III describes the wide range of information service such as Current Awareness Service (CAS) and Selective Dissemination of Information (SDI). Part IV provides an overview of important information systems such as National Information System for Science and Technology (NISSAT) and International System for Agricultural Science and Technology (AGRIS). The book is intended for the undergraduate and postgraduate students of library science. Besides, it will also be very useful for librarians, information scientists, and information professionals. Salient Features Deals with both theoretical and practical aspects of information sources and services. Discusses various types of information sources and services keeping in view the latest trends and developments in the field. Presents the concepts related to information sources and services in a systematic and accessible way.

Digital Reference Services

Digital Reference Services [Pdf/ePub] eBook ISBN-10: 1317951654
Author: Linda S Katz
Publisher: Routledge
File Size: 1132 KB
File Format: Pdf
Read Count: 1309737


Digital Reference Services by Linda S Katz Book Resume:

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

Library Reference Services and Information Literacy: Models for Academic Institutions

Library Reference Services and Information Literacy: Models for Academic Institutions [Pdf/ePub] eBook ISBN-10: 1466642424
Author: Cordell, Rosanne M.
Publisher: IGI Global
File Size: 1057 KB
File Format: Pdf
Read Count: 6255623


Library Reference Services and Information Literacy: Models for Academic Institutions by Cordell, Rosanne M. Book Resume:

As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilization of their resources.

Legislative Reference Services and Sources

Legislative Reference Services and Sources [Pdf/ePub] eBook ISBN-10: 1317939115
Author: Kathleen Low,Peter Gellatly
Publisher: Routledge
File Size: 1492 KB
File Format: Pdf
Read Count: 2409088


Legislative Reference Services and Sources by Kathleen Low,Peter Gellatly Book Resume:

Here is the first introductory guide to all aspects of providing legislative reference services. Unlike special libraries which deal with one specific discipline, legislative reference bureaus must deal with a full spectrum of subject areas and meet the unique needs of elected and appointed officials and their staffs. This guide helps librarians find the best current resources and services to answer the varied demands for information typical of legislative reference libraries. Legislative Reference Services and Sources facilitates the work of legislative librarians and makes them confident so that they can supply legislators and their staffs with the information needed to effectively examine, draft, or enact legislation of benefit to the public. No other book on the market provides such a comprehensive overview of legislative reference services. Author Kathleen Low acquaints librarians with over 100 sources useful in responding to information requests from legislators. A wide range of valuable topics are covered that will help legislative reference librarians meet the information demands of legislators and lawmakers including: an overview of essential reference services needed by legislators and their staffs specific protocols and forms of etiquette to observe when promoting services to elected and appointed officials over 100 frequently consulted titles in legislative references the usefulness of online resources how to recognize special services and sensitivity warranted by patrons and the services and responses to expect in return Legislative Reference Services and Sources addresses the legislative reference services commonly provided, promotion of services, the librarian/client relationship, client expectations, the ethics of responding to certain requests, and the core resources used in legislative reference requests. It is an invaluable tool for beginning level legislative librarians, public services librarians, and state and federal agency librarians who need an introduction to this unique type of information service.

Reference Service

Reference Service [Pdf/ePub] eBook ISBN-10: 9780706986426
Author: Krishan Kumar
Publisher: Vikas Publishing House
File Size: 1870 KB
File Format: Pdf
Read Count: 8289476


Reference Service by Krishan Kumar Book Resume:

The Fifth edition has been thoroughly revised and updated keeping in view the new developments and appearance of new significant reference sources. Some new readings have also been added to bring further readings. This work not only describes the various aspects of reference service such as functions, methods, principles theories, practices, problems, but also provides an overview of available significant reference books, dictionaries, encyclopedias, yearbooks, bibliographies, union catalogues, almanacs, directories, etc.

Fundamentals of Reference

Fundamentals of Reference [Pdf/ePub] eBook ISBN-10:
Author: Carolyn Mulac
Publisher: American Library Association
File Size: 407 KB
File Format: Pdf
Read Count: 4345133


Fundamentals of Reference by Carolyn Mulac Book Resume:

The all-in-one “Reference reference” you’ve been waiting for, this invaluable book offers a concise introduction to reference sources and services for a variety of readers, from library staff members who are asked to work in the reference department to managers and others who wish to familiarize themselves with this important area of librarianship. Written in an accessible style and designed for everyday use, it presents an overview of the basic tools and techniques of reference work, including “Reference Services,” a section addressing such important topics as telephone reference, the reference interview, and electronic reference “Reference Sources,” chapters which focus on types of reference tools, including encyclopedias, dictionaries, directories, handbooks, and almanacs Appendixes with key documents prepared by the Reference and User Services Association (RUSA) and an annotated bibliography An excellent training tool for both new and experienced staff, Fundamentals of Reference will quickly become your fundamental reference!