Digital Reference Services In Academic Libraries

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An Introduction to Reference Services in Academic Libraries

An Introduction to Reference Services in Academic Libraries [Pdf/ePub] eBook ISBN-10: 1136802487
Author: ,
Publisher: Routledge
File Size: 377 KB
File Format: Pdf
Read Count: 9969390

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An Introduction to Reference Services in Academic Libraries by , Book Resume:

An introductory text on various aspects of reference services—that requires your students to think! An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. An Introduction to Reference Services in Academic Libraries is a valuable teaching resource that helps college teachers to move beyond traditional passive learning to more effective active learning. Each chapter’s interest-sparking activities and questions challenge students to dynamically search out solutions to specific problems. The text takes a broad, informative—and at times amusing—look at the foundations of reference services, using the uniquely creative activities and questions to make difficult topics such as virtual reference services, relational reference, academic portfolios, and reference cost calculators easy to learn. The book is thoroughly referenced, and many chapters include charts and special activities to help spark student engagement in the learning process. Over thirty tables and figures make complex information easy to access and understand. An Introduction to Reference Services in Academic Libraries includes discussions on: virtual information literacy tutorials the minimal and maximal models of reference functions—and the smooth transition to the triage model marketing strategies to attract male faculty the reference desk as impediment to accessibility relational reference virtual reference—including instant messaging and software issues guidance, assistance, and instruction of students reference assistance, outreach, and instructions maintaining high quality service—while maximizing the time of reference librarians collection development policies evaluating reference costs diversity librarians ranking on level with faculty positions the importance—and development—of teaching portfolios unusual library patrons and more! An Introduction to Reference Services in Academic Libraries is a stimulating teaching resource that is perfect for library school students, entry-level academic librarians, library support staff, mid-career librarians new to academic libraries, and library school faculty.

Digital reference services in academic libraries

Digital reference services in academic libraries [Pdf/ePub] eBook ISBN-10: 9831009797
Author: Wan Ab Kadir Wan Dollah
Publisher: The University of Malaya Press
File Size: 1037 KB
File Format: Pdf
Read Count: 2711109

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Digital reference services in academic libraries by Wan Ab Kadir Wan Dollah Book Resume:

Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.

Digitisation Perspectives

Digitisation Perspectives [Pdf/ePub] eBook ISBN-10: 9460912990
Author: R. Rikowski
Publisher: Springer Science & Business Media
File Size: 1320 KB
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Read Count: 3606474

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Digitisation Perspectives by R. Rikowski Book Resume:

This book examines various views and perspectives on digitisation. Topics covered include electronic theses, search engine technology, digitisation in Africa, citation indexing, reference services, the Scholarly Publishing and Academic Resources Coalition, new media and scholarly publishing. The final chapter explores virtual libraries, and poses some interesting questions for possible futures. The book will be of particular interest to information professionals, educators, librarians, academics and I.T. and knowledge experts.

Libraries for Users

Libraries for Users [Pdf/ePub] eBook ISBN-10: 1780630514
Author: Luisa Alvite,Leticia Barrionuevo
Publisher: Elsevier
File Size: 1176 KB
File Format: Pdf
Read Count: 563640

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Libraries for Users by Luisa Alvite,Leticia Barrionuevo Book Resume:

This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools. Studies the role of the university library in the new educational environment of higher education Rethinks libraries in academic context Redefines roles for academic libraries

Library Reference Services and Information Literacy: Models for Academic Institutions

Library Reference Services and Information Literacy: Models for Academic Institutions [Pdf/ePub] eBook ISBN-10: 1466642424
Author: Cordell, Rosanne M.
Publisher: IGI Global
File Size: 620 KB
File Format: Pdf
Read Count: 3296238

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Library Reference Services and Information Literacy: Models for Academic Institutions by Cordell, Rosanne M. Book Resume:

As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilization of their resources.

Licensing Electronic Resources in Academic Libraries

Licensing Electronic Resources in Academic Libraries [Pdf/ePub] eBook ISBN-10: 0081021089
Author: Corey S. Halaychik,Blake Reagan
Publisher: Chandos Publishing
File Size: 459 KB
File Format: Pdf
Read Count: 6606935

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Licensing Electronic Resources in Academic Libraries by Corey S. Halaychik,Blake Reagan Book Resume:

Licensing Electronic Resources in Academic Libraries: A Practical Handbook provides librarians charged with reviewing, negotiating, and processing licenses with fundamental information that will ensure they not only understand the contents of a license, but are also able to successfully complete the licensing life cycle from start to finish. The contents of the monograph includes basic concepts, real word examples, and tips for negotiation. Ideal resource for both new and practicing librarians who are responsible for licensing information resources Written from both a librarian’s and procurement officer’s point-of-view Includes examples directly related to libraries Provides a step-by-step explanation of contract language and suggestions on how to best negotiate impasses and negotiation tips

Cases on Research Support Services in Academic Libraries

Cases on Research Support Services in Academic Libraries [Pdf/ePub] eBook ISBN-10: 1799845478
Author: Fernández-Marcial, Viviana,González-Solar, Llarina
Publisher: IGI Global
File Size: 378 KB
File Format: Pdf
Read Count: 5151836

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Cases on Research Support Services in Academic Libraries by Fernández-Marcial, Viviana,González-Solar, Llarina Book Resume:

Academic libraries have traditionally had two key functions, to support teaching and to support research. In an evolving and competitive university environment, along with the emergence of various technologies and substantial changes in scientific communication, university management has reached a turning point. Academic libraries are facing a paradigm shift in the role they need to play to achieve the research objectives of universities. Research support services in academic libraries have evolved as a response to these changes. They are heterogeneous, adapt to their university culture, adopt different points of view, take different approaches in their organizational structures, and include a diverse catalog of activities. Having an overview of different experiences will allow libraries to adopt best practices, redefine services, and even establish new management and collaboration models. Cases on Research Support Services in Academic Libraries is a critical scholarly resource that uses case studies to systematize the experiences of research support services in academic libraries for the support of higher education faculty. The cases focus on such items as the role of technology and its impact as well as how these services help to improve the excellence of universities. Featuring a wide range of topics such as library services, data management, and open science, this book is ideal for librarians, academicians, professionals, researchers, and students.

Social Media for Communication and Instruction in Academic Libraries

Social Media for Communication and Instruction in Academic Libraries [Pdf/ePub] eBook ISBN-10: 1522580980
Author: Joe, Jennifer,Knight, Elisabeth
Publisher: IGI Global
File Size: 933 KB
File Format: Pdf
Read Count: 5366167

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Social Media for Communication and Instruction in Academic Libraries by Joe, Jennifer,Knight, Elisabeth Book Resume:

The subject of the use of social media has renewed interest because of the impact that it had on the last U.S. presidential election and the impact that social media networks will have on subsequent elections. As guides in the information world, it is thus important that librarians be well versed in social media. This has called attention to the relevance and urgency of incorporating social media use into the academic library, both as a marketing tool and as an instruction tool. Social Media for Communication and Instruction in Academic Libraries is an essential reference source that offers guidance in using social media in academic libraries and in instruction with a special emphasis on assessment and evidence-based practice. Featuring research on topics such as digital libraries, marketing, and web analytics, this book is ideally designed for librarians, administrators, educators, managers, information technology specialists, professionals, researchers, and students.

Critical Librarianship

Critical Librarianship [Pdf/ePub] eBook ISBN-10: 1839094842
Author: Samantha Schmehl Hines,David Ketchum
Publisher: Emerald Group Publishing
File Size: 1122 KB
File Format: Pdf
Read Count: 7695918

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Critical Librarianship by Samantha Schmehl Hines,David Ketchum Book Resume:

This book offers a timely mix of thought-provoking chapters bringing together national and global studies on critical librarianship, and conveying the kind of research which current library managers and researchers need, mixing theory with a good dose of pragmatism.

Emerging Technologies for Academic Libraries in the Digital Age

Emerging Technologies for Academic Libraries in the Digital Age [Pdf/ePub] eBook ISBN-10: 178063000X
Author: LiLi Li
Publisher: Elsevier
File Size: 695 KB
File Format: Pdf
Read Count: 2440824

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Emerging Technologies for Academic Libraries in the Digital Age by LiLi Li Book Resume:

This book is written to promote academic strategic management and envision future innovations for academic library resources, services and instructions in the digital age. It provides academic executives, consultants, instructors, IT specialists, librarians, LIS students, managers, trainers and other professionals with the latest information for developing trends of emerging technologies applied to student-centred and service-oriented academic learning environments. This book explores various fields where key emerging technologies may have great implications on academic library information technologies, academic library management, academic library information services, and academic library internal operations. Reflects most recent emerging technologies which might impact on library administrations, resources, services and instructions Draws a clear roadmap how and where to monitor emerging technologies which began to emerge under academic library environments Provides practical and realistic suggestions and solutions how to utilize emerging technologies in academic learning environments

An Introduction To Staff Development In Academic Libraries

An Introduction To Staff Development In Academic Libraries [Pdf/ePub] eBook ISBN-10: 1135694699
Author: Elizabeth Connor
Publisher: Routledge
File Size: 564 KB
File Format: Pdf
Read Count: 8327603

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An Introduction To Staff Development In Academic Libraries by Elizabeth Connor Book Resume:

An indispensable resource for librarians of all roles, the case studies in An Introduction to Staff Development in Academic Libraries demonstrate the necessity and value of integrating the library's mission statement and strategic plan with bold approaches to staff orientation, training, mentoring, and development.

Peer-Assisted Learning in Academic Libraries

Peer-Assisted Learning in Academic Libraries [Pdf/ePub] eBook ISBN-10: 1440846898
Author: Erin Rinto,John Watts,Rosan Mitola
Publisher: ABC-CLIO
File Size: 1004 KB
File Format: Pdf
Read Count: 1312404

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Peer-Assisted Learning in Academic Libraries by Erin Rinto,John Watts,Rosan Mitola Book Resume:

Written specifically for academic librarians and library administrators, this book identifies the myriad benefits of peer-assisted learning, exploring how the implementation of peer-assisted learning benefits information literacy instruction, cocurricular outreach, and reference services. • Introduces readers to a well-established and effective practice in higher education and demonstrates how it can be used in library-initiated programs • Provides the means to extend library staff resources by incorporating student employees in instruction, outreach, and reference services • Supplies practical examples—complete with assessments, administrative justifications and lessons learned—for training and assessing student peer mentors • Offers justification for how peer-assisted learning programs provide student employees with rewarding and enriching opportunities that can benefit them academically, personally, and professionally

Customer Service in Academic Libraries

Customer Service in Academic Libraries [Pdf/ePub] eBook ISBN-10: 1780634390
Author: Stephen Mossop
Publisher: Elsevier
File Size: 1393 KB
File Format: Pdf
Read Count: 6485065

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Customer Service in Academic Libraries by Stephen Mossop Book Resume:

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library’s Front Line team is the ‘human face’ of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated – but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library’s Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom – work to ‘get it right for their customers’. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things – and all bring their own examples of best practice, which it is hoped readers will find useful in their own context. Discusses ‘customer service’ in a library setting Translates ‘management theory’ into useful practice information Examines building relationships, meeting customer needs, and marketing and communication Provides examples of practical experience grounded in recent, transferable experience

The Human Side of Reference and Information Services in Academic Libraries

The Human Side of Reference and Information Services in Academic Libraries [Pdf/ePub] eBook ISBN-10: 1780631006
Author: Lesley Farmer
Publisher: Elsevier
File Size: 1346 KB
File Format: Pdf
Read Count: 3234980

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The Human Side of Reference and Information Services in Academic Libraries by Lesley Farmer Book Resume:

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products? Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community) Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

E-books in Academic Libraries

E-books in Academic Libraries [Pdf/ePub] eBook ISBN-10: 1780630506
Author: Ksenija Mincic-Obradovic
Publisher: Elsevier
File Size: 1321 KB
File Format: Pdf
Read Count: 7934113

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E-books in Academic Libraries by Ksenija Mincic-Obradovic Book Resume:

Written from the perspective of a librarian, this book offers a comprehensive overview of the impact of e-books on academic libraries. The author discusses advantages to both researchers and librarians and provides current examples of innovative uses of e-books in academic contexts. This book reviews the current situation in e-book publishing, and describes problems in managing e-books in libraries caused by the variety of purchase models and varying formats available, and the lack of standardisation. It discusses solutions for providing access and maintaining bibliographic control, looks at various initiatives to publicise and promote e-books, and compares e-book usage surveys to track changes in user preferences and behaviour over the last decade. E-books have already had a huge impact on academic libraries, and major advances in technology will bring further changes. There is a need for collaboration between libraries and publishers. The book concludes with reflections on the future of e-books in academic libraries. Describes how e-books have changed library services and how they have enabled academic libraries to align with the e-learning initiatives of their universities Discusses problems with e-book collection development and management and lists examples of solutions Examines trends in user behaviour and acceptance of e-books

Managing Academic Libraries

Managing Academic Libraries [Pdf/ePub] eBook ISBN-10: 1780633114
Author: Susan Higgins
Publisher: Elsevier
File Size: 389 KB
File Format: Pdf
Read Count: 6200539

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Managing Academic Libraries by Susan Higgins Book Resume:

Managing Academic Libraries: Principles and Practice is aimed at professionals within the Library and Information Services (LIS) who are interested in learning more about the management of academic libraries. Written against a backdrop made up of the changes that digital technology has brought to academic libraries, this book uncovers how the library has changed its meaning from a physical to virtual icon and its effect on culture. The book aims to provide managers and students of LIS at all levels with the necessary management principles and practices needed to respond proactively to diverse audiences, while also keeping a focus on the purposes of higher education. In addition, readers will find an examination of various aspects of library management and reviews on key management techniques that can be used for successful interpretation and implementation of academic library mission statements. Provides tactics on how to manage the centrality of learning and reading in academic libraries Includes best practices on managing a learning organization Covers proactive management principles and practices that are needed to respond to diverse audiences

The Evaluation of Worldwide Digital Reference Services in Libraries

The Evaluation of Worldwide Digital Reference Services in Libraries [Pdf/ePub] eBook ISBN-10: 178063112X
Author: Jia Liu
Publisher: Elsevier
File Size: 948 KB
File Format: Pdf
Read Count: 4824660

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The Evaluation of Worldwide Digital Reference Services in Libraries by Jia Liu Book Resume:

This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. An international, evaluative approach is taken Includes unique information - which has never before being gathered and evaluated Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library

Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age [Pdf/ePub] eBook ISBN-10: 1135804354
Author: Eric Novotny
Publisher: Routledge
File Size: 1045 KB
File Format: Pdf
Read Count: 471809

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Assessing Reference and User Services in a Digital Age by Eric Novotny Book Resume:

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Research Data Access and Management in Modern Libraries

Research Data Access and Management in Modern Libraries [Pdf/ePub] eBook ISBN-10: 1522584382
Author: Bhardwaj, Raj Kumar,Banks, Paul
Publisher: IGI Global
File Size: 1173 KB
File Format: Pdf
Read Count: 5981645

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Research Data Access and Management in Modern Libraries by Bhardwaj, Raj Kumar,Banks, Paul Book Resume:

Handling and archiving data should be done in a highly professional and quality-controlled manner. For academic and research libraries, it is required to know how to document data and support traceability, as well as to make it reusable and productive. However, these institutions have different requirements relating to the archiving and reusability of data. Therefore, a comprehensive source of information is required to understand data access and management within these organizations. Research Data Access and Management in Modern Libraries is a critical scholarly resource that delves into innovative data management strategies and strategy implementation in library settings and provides best practices to stakeholders using the latest tools and technology. It further explores concepts such as research data management, data access, data preservation, building document and data institutional repositories, applications of Web 2.0 tools, mobile technology applications in data access, and conducting information literacy programs. This book is ideal for librarians, information specialists, research scholars, students, IT managers, computer scientists, policymakers, educators, and academic administrators.

Envisioning Our Preferred Future

Envisioning Our Preferred Future [Pdf/ePub] eBook ISBN-10: 1442266937
Author: Bradford Lee Eden
Publisher: Rowman & Littlefield
File Size: 1213 KB
File Format: Pdf
Read Count: 727955

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Envisioning Our Preferred Future by Bradford Lee Eden Book Resume:

Volume 8 of the series Creating the 21st-Century Academic Library is focused on new services, directions, job duties and responsibilities for librarians in academic libraries of the 21st century. Topics include research data management services, web services, improving web design for library interfaces, cooperative virtual reference services, directions on research in the 21st-century academic library, innovative uses of physical library spaces, uses of social media for disseminating scholarly research, information architecture and usability studies, the importance of special collections and archival collections, and lessons learned in digitization and digital projects planning and management. Data management services are highlighted in the context of a consortium of smaller liberal arts and regional institutions who share a common institutional repository. Survey research plays a role in a number of chapters. One provides insight into how academic libraries are currently approaching web services, web applications, and library websites. A second survey is used to explore the role of librarians as web designers, and provides detailed information related to job titles, job duties, time percentages related to duties, and other duties outside of web design. Comments of those surveyed are included and make interesting reading and a deeper understanding of this new function in libraries. More generally, is a survey study exploring how librarians feel about the changes that are currently happening within the profession, as well as how these changes have personally affected their job duties and their current job assignments. Case studies are include one that features QuestionPoint in the context of a cooperative virtual reference service; another shows how research and scholarship can be disseminated using social media tools such as blogs, Twitter, ResearchGate and Google Scholar, among others; a other studies explore the importance of user engagement and buy-in before moving forward on digitization; and one shows how information architecture and usability emerge from the redesign of a public library website and whose successful completion involves user surveying, focus groups, peer site reviews, needs analysis, and usability testing. Two chapters deal with the changing legal context: the importance and understanding of copyright and author rights in the 21st-century academic library, and the basics Family Educational Rights and Privacy Act (FERPA). It is hoped that this volume, and the series in general, will be a valuable and exciting addition to the discussions and planning surrounding the future directions, services, and careers in the 21st-century academic library.